Privacy policy
How we collect, use and protect your personal information, and the rights you have over it.
Last updated .
Who we are
Mara VetCare is a mobile veterinary practice run by Mara Tudorache MRCVS, based in Conisbrough, Doncaster DN12 2BH. For the personal information described in this policy, Mara VetCare is the data controller. You can contact us about privacy at office@maravetcare.co.uk or on 07570 271583.
What information we collect
- Contact details: your name, address and postcode, phone number and email address.
- Information about your pet: species, breed, age, weight, health history, vaccination and microchip records, and the clinical notes Mara makes during visits.
- Booking and payment details: appointments, the services provided, prices and payments. We don’t store card details: we take payment by cash or bank transfer.
- Messages: what you tell us by phone, WhatsApp, email or through the forms on this website.
- Travel information: for pet travel and export certificates, your travel dates, destination and the details required on the official documents.
- Website information: technical data needed to run the website securely and, only if you agree, analytics data (see our cookie policy).
How and why we use it
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and arranging visits | Steps before a contract, at your request, and performing our contract with you |
| Examining and treating your pet, keeping clinical records | Performing our contract and our legal and professional obligations as a veterinary practice |
| Issuing Animal Health Certificates and export health certificates | Legal obligation and performing our contract |
| Invoicing and accounts | Legal obligation (tax and accounting records) |
| Referring your pet to another practice, laboratory or crematorium | Performing our contract and our legitimate interest in providing proper care |
| Handling complaints and improving our service | Legitimate interests and, where it applies, legal obligation |
| Website security and form protection | Legitimate interests |
| Website analytics and embedded maps | Your consent, which you can withdraw at any time |
We don’t sell your information and we don’t use it for marketing without your separate consent.
Who we share it with
Only when needed, with:
- other veterinary practices and referral clinics involved in your pet’s care, and diagnostic laboratories;
- our partner pet crematorium, when you choose cremation through us;
- the Animal and Plant Health Agency (APHA) and other authorities, for certificates and where the law requires it;
- microchip databases, when we microchip your pet;
- service providers who support our business, such as our website host, email provider and accountant, under contracts that protect your information;
- Google, for website analytics and maps, only if you accept those cookies.
How long we keep it
We keep clinical records and certificates for as long as needed for your pet’s care and to meet our legal and professional obligations. Accounting records are kept for the period required by HMRC. Website form messages are delivered to our mailbox; the website itself doesn’t store them, except temporarily if an email has to be re-sent. Enquiries that don’t lead to a visit are deleted when they are no longer needed.
Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted or its use restricted where the law allows, to object to its use based on legitimate interests, and to have it transferred to you or to another provider. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us at office@maravetcare.co.uk. We reply within one month.
Complaints about how we use your information
Please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk, 0303 123 1113.
Changes to this policy
We update this policy when our practices change. The date at the top shows the latest version.